Refund policy

RETURNS & REFUNDS POLICY

Damaged or Incorrect Products
If your order arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery at director@threejs.co.nz. To process your claim, we will require photographic evidence of the product, the packaging, and the courier label.

In these cases, we will offer either:
1. A full replacement at no cost, or
2. A full refund, at your discretion.

Change of Mind
Due to the nature of alcohol products, health regulations, and safety standards, we do not accept returns or issue refunds based on a change of mind, cancellations after dispatch, or personal taste preferences.

Cancellations
Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been handed to our courier partner, cancellation is no longer possible. To request a cancellation, please contact us as soon as possible at director@threejs.co.nz with your order number.

Refunds Processing
Approved refunds are processed within 5 to 10 business days of validation. Refunds are issued using the exact same payment method used at the time of purchase.

Important Note
All products are carefully packaged to prevent damage during transit. We are not responsible for delays attributable to courier services, weather conditions, or other external circumstances. It is the customer's responsibility to provide accurate, complete, and valid delivery information where an adult over 18 years old can receive the package.

It is illegal to sell or supply alcohol to persons under the age of 18. Sale and Supply of Alcohol Act 2012.